Our recent announcements regarding our viewer bot and other related services are listed below. We post announcements any time there is a major change or update.
Sep 25 20:05:07 UTC 2019 - Some users are getting massive over delivery...I would recommend just reducing your number a bit. To the people getting slight under delivery, just speak to staff and they will boost you up whilst we mess with the configuration of the bot.
Sep 25 12:04:54 UTC 2019 - Full delivery should be back. Any plans that were running before the change might need a restart, if you're still not getting delivery, contact support. If the transition goes smoothly, we will roll out the compensation today.
Sep 25 0:40:48 UTC 2019 - We are beginning to roll out the changes to our viewbot. The same users that have been affected the past couple of days will experience some under-delivery...but please keep in mind this is a developmental fix. We have to test it on the live servers to see how it behaves and unfortunately, this is the only way to do it. But under-delivery is better than no delivery. Once we have captured some statistics, we can start fully rolling out the changes with the required changes to bring everything back up to 100% delivery.
EVERYONE WILL BE COMPENSATED. You will get your plan back in full regardless of the days you've used. Anyone that used a plan during this period, regardless of being effected or not, will have their plan time reset. Anyone that had a plan expire during this period will simply get a new plan.
Sep 23 18:47:26 UTC 2019 - We have been testing a new solution for a day now and it's working with full delivery. All non working channels we have been testing on have been working, we will give it a bit more testing and then release the update. There's no point in us making it live now when it could just stop working. Sit tight, we know it's annoying but we will make it right, don't worry.
Sep 21 20:35:46 UTC 2019 - We're getting reports that some users are still not getting full delivery. We are testing a fix currently that seems to be working, if it continues to work we will restart the bots that are not delivering and roll out the compensation for the lost time.