Our recent announcements regarding our viewer bot and other related services are listed below. We post announcements any time there is a major change or update.
Oct 2 11:19:00 UTC 2019 - It seems like a lot of our competition is shutting down/not caring about the issues they're having as well. From making you create a ticket to get an answer and removing their live chat to ignoring requests altogether. We are getting a LOT of new customers at the moment and our 24/7 support is being flooded with requests. We have no intention of taking this offline, but response times may be a bit slower and under-delivery might be a problem whilst we try to handle the load.
Sep 30 12:23:08 UTC 2019 - I have updated the status of the bot to "operational". It is working for MOST users, for the ones it's not, they just need to contact support and we can permanently fix that bot. The reason we're having to do it this way, is because we cannot determine when it's not working by monitoring channels. So, people need to tell us their bot is not working and we can simply fix it. The fix is very easy for us to do and you'll usually get full delivery within a few minutes after contact support - they will mark your account and next time you go live, you shouldn't have the issue again.
Sep 26 19:37:58 UTC 2019 - Okay, everything seems to be running a lot smoother now. Only a couple of people have complained about under delivery today, and it wasn't even by much. Maybe 30% for those that complained? I'm pretty confident it's working now but, if you're experiencing problems, let support know and they're equipped with new tools to fix the issue.
If it's still fine in, lets say 24 hours, I'll press the button that compensates everyone and we can all pretend this never happened.
Sep 25 20:05:07 UTC 2019 - Some users are getting massive over delivery...I would recommend just reducing your number a bit. To the people getting slight under delivery, just speak to staff and they will boost you up whilst we mess with the configuration of the bot.
Sep 25 12:04:54 UTC 2019 - Full delivery should be back. Any plans that were running before the change might need a restart, if you're still not getting delivery, contact support. If the transition goes smoothly, we will roll out the compensation today.